Refund policy

Returns & Refunds

Ihdteuavikuge
Stefan Hergert
Aussenbarweg 8, 20095 Hamburg, Germany
Email: info@ihdteuavikuge.store
Phone: +49 40 30010400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@ihdteuavikuge.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A fridge, module or accessory must be returned complete and in its original packaging; a fridge that has been installed and run, or a module that has been plumbed, cannot always be returned in a resaleable state. Unused units and accessories in original packaging may be returned within the statutory 14-day withdrawal period. Check the dimensions, the ventilation gaps, your outdoor power supply and, for a sink, your drainage before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Door seals, hinges, thermostats, LED lights, CO2 regulators, taps and finishes wear with use and are stocked as spares — door seals and CO2 fittings are wear parts. Damage or a hazard from a fridge or kegerator not plugged into a weatherproof RCD-protected socket, boxed in without the required ventilation, left in rain it is not rated for, or a sink not plumbed to proper drainage is not a warranty defect, and these are outdoor-rated appliances used as specified.